Terms and Conditions

Welcome to Instant Effect Garden Nursery! We are thrilled to provide you with our selection of plants and services. Please take a moment to review these Terms and Conditions before using our website, making a purchase, or visiting our nursery.

1. General Terms
These Terms and Conditions govern all sales and services provided by Instant Effect Garden Nursery Limited, whether through our website, at our nursery location, or via other sales channels. By accessing or using our services, you agree to these terms and any future updates or policies we may introduce.

2. Products and Availability
All products for sale, including plants and supplies, are subject to availability. While we make every effort to ensure accurate descriptions and stock levels, we cannot guarantee that all items will be available at the time of your order.
As plants and horticultural products are natural items, there may be variations in size, shape, and color compared to what is shown on our website or in-store.
Instant Effect Garden Nursery will make every effort to minimize variation between plants sold, but such variations are not grounds for returns or refunds.

3. Ordering and Payment
By placing an order through our website or in person, you agree to pay the listed price for the items ordered, along with any applicable taxes, shipping charges, or delivery fees.
We accept payment via bank deposit or cash. We do not offer eftpos or credit card facilities.
We reserve the right to refuse or cancel any order at our discretion, including due to product availability, pricing errors, or fraudulent activity.
Payment must be made in full before plants leave the property, unless you have an established account with us.

4. Shipping and Delivery
We offer delivery within the Bay of Plenty region via our own team or through a third-party plant specialist carrier to most locations throughout New Zealand.
Shipping fees are calculated based on the delivery address provided.
Estimated delivery times are provided, but not guaranteed. We are not responsible for delays caused by third-party shipping services or weather conditions.
Our third-party plant specialist carrier will unload and deliver plants up to 5 meters from where they can safely park the truck. Delivery point restrictions will be determined by access or obstructions at the delivery location.
For larger plants in 80L pots and above or large bareroot topiary, it is recommended that at least one strong person be on-site to assist with the delivery.
Any claims for errors or unsatisfactory plants must be made on the day of delivery, accompanied by photographs. Claims for losses or damage during transit must be noted with the carrier at the time of delivery.

5. Risk
Once products are placed on third-party transport, or when you take possession of them, or when they are delivered to an agent you have appointed or left unattended per your arrangement, the products will be at your sole risk.
We are not liable for any loss or damage to the goods once they have been delivered according to your instructions.

6. Returns and Refunds
Due to the perishable nature of plants, we do not accept returns on live plant purchases. However, if you receive a damaged or defective plant, please contact us immediately upon receipt for a possible replacement or store credit.
Any incorrect or short orders must be reported to Instant Effect Garden Nursery on the day of delivery. We will either replace the items or issue a refund for the purchase price.

7. Plant Care and Warranties
Plants are living organisms, and their care and growth depend on various environmental factors. We cannot guarantee the success of a plant in your specific environment, and we are not liable for any plant loss due to improper care.
We recommend conducting further due diligence before making a purchase. If you have any questions regarding plants or plant care, please contact us or refer to our online resources.

8. Limitation of Liability
Instant Effect Garden Nursery is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our products or services.
Our liability is limited to the purchase price of the items purchased. We are not responsible for any loss or damage caused by misuse, improper care, or external factors such as weather.

9. Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy for more information.

10. Intellectual Property
All content on our website, including text, images, and logos, is the property of Instant Effect Garden Nursery or its licensors and is protected by copyright laws.
You may not use, reproduce, or distribute any of our content without prior written permission.

11. Changes to Terms
We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page with an updated effective date. It is your responsibility to review these terms periodically.

12. Contact Information
If you have any questions or concerns about these Terms and Conditions or our products and services, please contact us:

Instant Effect Garden Nursery Ltd
333 Waitao Road, RD5, Tauranga
(07) 542 4410
sales@instanteffect.co.nz